Frequently Asked Questions

Updated: March 2025

1. What materials are used in Buluni Lighting products?
Our lighting fixtures are made from high-quality materials such as aluminum, stainless steel, and premium glass. We ensure durability and excellent craftsmanship.
2. How do I place an order?
You can place an order directly on our website. Simply add items to your cart, proceed to checkout, and complete your payment securely.
3. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary based on location. You can check estimated shipping costs at checkout.
4. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and bank transfers. For bulk orders, we also support direct invoicing.
5. How long does shipping take?
Shipping time depends on the destination. Standard shipping takes 5-12 business days, while express shipping takes 3-7 business days.
6. What is your return and refund policy?
We offer a 30-day return policy. If you’re not satisfied with your order, you can return it for a refund or exchange. Please visit our Return & Refund Policy for more details.
7. Do you offer bulk discounts?
Yes! We offer special pricing for bulk orders. Contact us at [email protected] for a custom quote.
8. How do I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
9. Can I cancel or modify my order?
You can modify or cancel your order within 24 hours of purchase. After this period, we begin processing the order and changes may not be possible.
10. How can I contact customer support?
You can reach our support team at [email protected] or through our contact form.
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